My good customer-service experience with CafePress.com

Here’s the glowing e-mail I sent regarding my fresh-air experience with CafePress.com:

Hello to almost all the contacts in my address book,

Most of you know that I don’t usually forward e-mails, and rarely open forwarded e-mails, but this one warrants an exception.

Here’s the story: I ordered the wrong size T-shirt for a Christmas gift, and wanted to exchange it. I expected to receive a shipping label, and to send back the too-small size, before receiving the correct size. I was just happy that I wouldn’t have to pay more shipping in the return process.

So, I was blown away by the e-mail below. (Note that I’m probably über-impressed due to my current frustration with US Airways and NWA regarding frequent-flyer travel.) 

One of my favorite philosophies is related to the term “lagniappe.” This means doing what you’re expected to do and a little bit more. Sort of like 110%, baker’s dozen, etc. 

So, check out the e-mail below from CafePress.com that made my day.

Happy New Year!

Ann